No one likes to think of worse case scenarios. As insurance agents though, that is what we do. We want to ensure that when disaster strikes you are properly covered. We also strive to make sure that your claim process is as smooth and easy as it can be.
We have an entire team that stands behind you when a claim gets filed. When you call to file a claim it's not just some 1-800 person who may be anywhere in the world.
Instead you will be speaking with our very own claims manager, Ginnie Schimelpfenig, located in our home office, Bloomington Illinois, who will be there to gather the correct information. We have a member of the claims team, Amber Bury, whose sole job is to keep track of the claim throughout the process to make sure it is on track.
Unfortunately sometimes claims can get sticky and that is when we pull in our claims consultant. George Canavan is our go to person, he has over sixteen years of claims experience. He uses his claim experience to act as an advocate for his clients. He monitors and trouble shoots issues on his client's largest claims.